Shipping policy

Effective Date: July 10, 2025

1. Fulfillment Locations

• Products ship from multiple locations, including:

  • Our warehouse in China

  • U.S.-based fulfillment centers

  • Amazon FBA facilities in the U.S.

2. Shipping Options & Delivery Times

• We offer Standard, Expedited, and Express shipping.

• Estimated delivery times are shown during checkout—based on the location of fulfillment and the option you select.

• Example timelines:

  • Standard: typically 10–21 business days (if shipping internationally)

  • Expedited: approximately 5–7 business days

  • Express: 2–4 business days

• Please note these are estimates; actual delivery may vary slightly depending on origin and destination.

3. Processing Time

• Orders are processed within 1–3 business days, excluding weekends and holidays.

• Orders placed after daily cut-off times may be processed on the next business day .

4. Shipping Costs

• Shipping charges are calculated based on:

  • The chosen shipping option

  • The destination

  • The fulfillment source (China, U.S., or Amazon)

• Shipping fees will always be clearly shown at checkout.

5. Cross-Border Shipping & Customs

• International orders may incur customs duties, taxes, or fees—these are your responsibility.

• Customs processing may add delivery time or require additional information.

6. Order Tracking

• Once your order ships, we’ll send a confirmation email that includes:

  • Carrier name

  • Tracking number

  • Estimated delivery date

• You can use this information to track your order at any time.

7. Delays & Notifications

• In case of unusual delays (e.g., due to weather, seasonal volume, or customs), we’ll notify you by email with:

  • Explanation of the delay

  • Updated delivery estimate

  • Contact details for assistance

• We strive to be proactive—letting you know as soon as delays happen helps manage your experience.

8. Contact Us

For any shipping-related questions, please contact our customer support team:
Email: support@jiumido.com