Return Policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. 30-day hassle-free returns.

01 Return Eligibility
Quick Summary: 30-day return window. Items must be unused, unaltered, and in original packaging.

Eligible for Return

  • Products are unused, unaltered, and in original packaging
  • All tags and labels are still attached
  • Product is in resalable condition

Not Eligible for Return

  • Items that have been worn, washed, or modified
  • Products without original packaging or tags
  • Clearance or final sale items
02 How to Return
Quick Summary: Email us, get authorization, ship it back with tracking. Simple 4-step process.
  1. Contact Us - Email support@datanalahair.com with your order number and reason for return
  2. Get Authorization - We will provide a return authorization and instructions
  3. Ship It Back - Send the item using a trackable shipping method
  4. Receive Refund - Once we receive and inspect the item, your refund will be processed
03 Refund Details
Quick Summary: Refunds processed within 5-7 business days, issued to original payment method.
Item Details
Processing Time 5-7 business days after receiving your return
Refund Method Original payment method
Shipping Charges Non-refundable (unless our error)
Bank Processing Allow 3-5 additional business days
04 Exchange Policy
Quick Summary: No direct exchanges. Return for a refund and place a new order.

We currently do not offer direct exchanges. If you need a different item:

  1. Return the original item for a full refund
  2. Place a new order for the item you want

This ensures faster processing and better inventory management for you.

05 Return Shipping Costs
Quick Summary: Customer pays return shipping unless the item is defective or incorrect.
Situation Who Pays Return Shipping
Changed mind / Wrong size Customer
Defective product Datanala Hair
Wrong item received Datanala Hair

We recommend using a trackable shipping service and keeping your tracking number as proof of return.

06 Damaged or Defective Items
Quick Summary: Contact us within 48 hours with photos. Free replacement or full refund.

If you receive a damaged or defective product:

  1. Contact us within 48 hours of delivery
  2. Include photos of the damage and your order number
  3. We will arrange a replacement or full refund at no additional cost

Need to start a return?

We make it easy. Reach out and we'll guide you through the process.

Contact Support